We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. As of July 1st, 2025, return shipping fees must be paid by the customer, unless Atlanta Fight Shop, LLC offer an exemption. Typically, we will simply deduct the shipping fees from the final return amount.
To start a return, you can contact us at help@atlfightshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@atlfightshop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like mouthguards, custom products (such as special orders or personalized items), and gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Payment Processing
We take the privacy and protection of our customers very seriously, which is why we have a standard procedure for accepting and processing orders. Our payment processor (Shopify Payments) allows us to receive alerts when suspicious and potentially fraudulent transactions come to our store. Transaction Analysis is reported back to us in three levels and this is how we handle each one:
Low Risk
Low Risks orders are automatically processed, no questions asked. As long as you're using your own credit/debit card or are authorized by a friend, family member or acquaintance to make purchases on their behalf, you should be fine!
Medium Risk
Medium Risk orders will prompt us to reach out to you directly in order to verify the credit/debit card details used. We may ask you to send us a recent image of your credit/debit card as well as a valid form of Identification in order for us to proceed with your order.
High Risk
All High Risk orders are automatically cancelled. You will be notified via email about our decision to cancel your order and will ask you to process your order again with a different payment method.
